FAQ
Yes, all the crystals we offer are 100% authentic and high-quality . We work exclusively with trusted suppliers committed to ethical sourcing and responsible mining practices . We ensure that the crystals we sell are carefully selected for their authenticity and energy. Each crystal is unique and carries its own powerful vibration.
These classifications indicate the quality:
A: Good quality with minimal inclusions.
AA: Higher quality, brighter with more uniform color.
AAA: Top quality, excellent clarity and intense color.
If no classification is mentioned, this means standard quality: charming gemstones with unique, natural characteristics that emphasize their organic beauty.
We offer a variety of qualities to ensure there's something for everyone, whether you're looking for a premium piece or an affordable option that still captures the beauty of nature.
With our loyalty program, The Cosmic Circle , you earn points that you can redeem for discounts. Here's a quick overview:
Earning points:
5 points per €1 spent
111 points on your birthday
111 points for referring a friend
Your friend will receive a 10% discount on a minimum purchase of €25
55 points for tagging us in a feed post OR story (Instagram, Tik Tok)
77 points for tagging us in both a feed post and a story (Instagram, Tik Tok)
Social media points can only be earned once per order
Redeem points:
100 points = €1 discount
Minimum points to redeem: 100 points (€1 discount)
Maximum points per order: 500 points (€5 discount)
Minimum order amount to redeem points: €25
Currently we only ship to:
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland (except Northern Ireland)
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Republic of Cyprus (only the southern part)
Romania
Slovakia
Slovenia
Spain
Sweden
We have chosen to focus on these countries to ensure fast and efficient delivery.
However, we are continually evaluating our shipping policy and hope to expand it in the future. If we do, we will share the news on our website and social media channels.
If you have any questions about specific countries or shipping options, please feel free to contact us at andromedawebshop@outlook.com
Orders will be shipped within 1-3 business days unless otherwise noted.
Important note:
It takes 1-3 business days for us to process and ship your order.
Delivery times after dispatch depend on the courier and may vary.
During busy periods, processing and shipping may take slightly longe
Shipping costs may vary depending on your location and the weight of your order. Shipping costs are clearly displayed during checkout.
If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund. Make sure the item is unused and in its original packaging./pages/returns-policy
We accept various payment methods, including Bancontact , iDEAL , Klarna, credit cards, PayPal .
You can reach us at andromedawebshop@outlook.com or send a message via the chatbox on our website for questions or assistance. We'll respond as soon as possible.