General terms and conditions
By placing an order on our website, you agree to the following terms and conditions.
1. General
1.1 These general terms and conditions apply to all agreements and services offered by Andromeda, a webshop that offers crystals, gemstones, and other products.
1.2 By placing an order, you agree to comply with these general terms and conditions.
2. Orders and Payments
2.1 All prices on the website are in euros and include VAT, unless stated otherwise.
2.2 We accept payments through the available payment methods, including bank transfers, credit cards, and other online payment methods.
2.3 An order will only be considered final after we have received your payment.
3. Shipping
3.1 Andromeda ships products to the specified address after payment has been received.
3.2 Shipping costs are calculated at checkout and depend on your location and the size of your order.
3.3 We strive to process orders as quickly as possible. Standard delivery times may vary, but you will receive a tracking number once your order has been shipped.
4. Returns and Exchanges
4.1 We strive for customer satisfaction. If you are not satisfied with your purchase, you can return the products within 14 days of receipt. Products must be returned in their original condition and packaging.
4.2 The cost of return shipping is the responsibility of the customer, unless the product is damaged or we made a mistake.
4.3 Personalized or custom-made products cannot be returned unless they are damaged or defective.
5. Product Information
5.1 We strive to provide product information as accurately as possible, including images and descriptions of crystals and gemstones.
5.2 Because each stone is unique, the actual products may vary slightly in color, size, and shape.
6. Liability
6.1 Andromeda is not liable for loss or damage to products during shipping, unless the loss or damage is due to our fault.
6.2 We are not responsible for incorrect information provided by the customer when placing an order.
7. Privacy and Security
7.1 Andromeda respects the privacy of its customers. We only collect personal information necessary to process orders.
7.2 All personal data is stored securely and is not accessible to third parties, unless legally required.
8. Intellectual Property
8.1 All content on the website, including text, images, logos, and product photos, is the property of Andromeda and may not be used without permission.
9. Changes to the Terms
9.1 Andromeda reserves the right to change these terms and conditions at any time. Changes will take effect immediately upon their publication on the website.
10. Applicable Law
10.1 These terms and conditions are governed by Belgian law. In the event of a dispute, the courts of Belgium shall have jurisdiction.
11. Contact Information
If you have any questions or comments about our terms and conditions, please contact us at:
E-mail: andromedawebshop@outlook.com