FAQ

Yes, all the crystals we offer are 100% authentic and of high quality. We work exclusively with trusted suppliers who are committed to ethical sourcing and responsible mining practices. We ensure that the crystals we sell are carefully selected for their authenticity and energy. Each crystal is unique and carries its own powerful vibration.

These classifications indicate the quality:

  • A: Good quality with minimal inclusions.
  • AA: Higher quality, brighter with more uniform color.
  • AAA: Top quality, excellent clarity, and intense color.


If no classification is mentioned, it means standard quality: charming gemstones with unique, natural characteristics that highlight their organic beauty..

We offer different qualities to ensure there is something for everyone, whether you're looking for a premium piece or an affordable option that still carries the beauty of nature.

With our loyalty program, The Cosmic Circle, you earn points that can be redeemed for discounts. Here’s a clear overview:

Earning points

  • 5 points per €1 spent
  • 111 points on your birthday
  • 111 points for referring a friend

Your friend gets 10% off on a minimum purchase of €25

  • 55 points for tagging us in a feed post OR story (Instagram, Tik Tok)
  • 77 points for tagging us in both a feed post AND story (Instagram, Tik Tok)

Social media points can only be earned once per order

Redeeming points

  • 100 points = €1 discount
  • Minimum points to redeem: 100 points (€1 discount)
  • Maximum points per order: 500 points (€5 discount)
  • Minimum order amount to redeem points: €25

Currently, we only ship to:


Austria

Belgium

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland (excluding Northern Ireland)

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Republic of Cyprus (southern part only)

Romania

Slovakia

Slovenia

Spain

Sweden

We have chosen to focus on these countries to ensure fast and efficient delivery.

However, we continuously evaluate our shipping policies and hope to expand in the future. When we do, we will share the news on our website and social media channels.

If you have any questions about specific countries or shipping options, feel free to contact us at andromedawebshop@outlook.com

Your order will be processed within 1-3 business days. This means your order will be processed and shipped within this timeframe. The delivery time depends on the courier.

Shipping costs may vary depending on your location and the weight of your order. The shipping costs will be clearly displayed during the checkout process.

If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund. Please ensure the item is unused and in its original packaging./pages/return-policy

We accept a variety of payment methods, including iDEAL, credit cards, PayPal, and bancontact.

You can reach us via andromedawebshop@outlook.com or send a message through the chat box on our website for any questions or assistance. We will respond to your message as soon as possible.