By placing an order on our website, you agree to the following terms.

1. General

1.1 These terms and conditions apply to all agreements and services offered by Andromeda, a webshop that offers crystals, gemstones, and other products.

1.2 By placing an order, you agree to comply with these terms and conditions.

2. Orders and Payments

2.1 All prices on the website are in euros and include VAT, unless otherwise stated.

2.2 We accept payments through the available payment methods, including bank transfers, credit cards, and other online payment methods.

2.3 An order is only considered final after we have received your payment.

3. Shipping

3.1 Andromeda will ship products to the provided address after receiving payment.

3.2 Shipping costs will be calculated at checkout and depend on your location and the size of your order.

3.3 We strive to process orders as quickly as possible. Standard shipping times may vary, but you will receive a tracking number once your order has been shipped.

4. Returns and Exchanges

4.1 We aim for customer satisfaction. If you're not satisfied with your purchase, you can return the products within 14 days of receiving them. The products must be returned in their original condition and packaging.

4.2 Return shipping costs are the responsibility of the customer unless the product is damaged or we made an error.

4.3 Personalized or custom-made products cannot be returned unless they are damaged or defective.

5. Product Information

5.1 We strive to display product information as accurately as possible, including images and descriptions of crystals and gemstones.

5.2 Since each stone is unique, the actual products may slightly vary in color, size, and shape.

6. Liability

6.1 Andromeda is not liable for any loss or damage to products during shipping, unless the loss or damage is due to our fault.

6.2 We are not responsible for any incorrect information provided by the customer when placing an order.

7. Privacy and Security

7.1 Andromeda respects the privacy of its customers. We only collect personal information necessary to process orders.

7.2 All personal data is securely stored and is not accessible to third parties unless required by law.

8. Intellectual Property

8.1 All content on the website, including text, images, logos, and product images, is the property of Andromeda and may not be used without permission.

9. Changes to the Terms

9.1 Andromeda reserves the right to modify these terms and conditions at any time. Changes will take effect immediately once published on the website.

10. Governing Law

10.1 These terms are governed by the laws of Belgium. In the event of a dispute, the courts of Belgium will have jurisdiction.

11. Contact Information

If you have any questions or concerns regarding our terms and conditions, please contact us at:

Email: andromedawebshop@outlook.com